Delivery & Returns
All you need to know about the process of getting your jewellery on its way to you and what happens in the event of a return.
Delivery & Packaging
All items are handcrafted, and most are ready to ship in 1-3 business days. Some items are made to order which takes around 1-3 weeks; this will be clear on the individual product pages.
Jewellery is sent Royal Mail Recorded 1st Class delivery in the UK and International Tracked & Signed to Europe, U.S and the rest of the world.
Please let me know if you have a deadline – I will always do my best to meet your timescale where possible.
Each piece is hand-wrapped in beautiful plastic-free packaging and I also offer gift-wrap for something extra-special. It’s like a lovely present, either for a loved one or a treat for yourself.
If you’d like a particular message for the recipient I am very happy to include a handwritten postcard. There is a section to ‘add a note’ in the checkout where you can let me know.
Cancellation & Returns
I hope you are delighted with your jewellery, but if you aren’t entirely satisfied for any reason, I am happy to offer a full refund or exchange if the piece is returned in its original unworn condition within 14 days of receipt of your order.
Bespoke items are exempt from this refund and exchange policy (unless structurally faulty).
Bespoke pieces
Quotations for bespoke pieces that have yet to be confirmed or commenced are valid for 30 days.
Commissioned jewellery, or items that have been made to your specific requirements, cannot be returned unless there has been a fault in the workmanship, which will be assessed at the point of return.
A 50% deposit is required on all commissions, with the balance payable upon completion and prior to delivery or collection.
Bespoke orders and commissions cannot be changed or cancelled once a deposit has been paid – this is your agreement and commitment to the order. The deposit will not be refunded if you choose to cancel your order once it has been confirmed and production started. In exceptional circumstances, a credit note to the value of the deposit paid will be issued, minus a design and production charge.
Guarantee & Repair
All Cat Stacey Jewellery items are guaranteed for a period of 6 months, from the date of purchase, against faults in materials and workmanship. Any faults will be repaired or replaced free of charge, provided that the fault falls within the terms of this guarantee.
The 6 month warranty includes:
- Cleaning
- Repolishing
- Tightening of findings (clasps and connecting rings)
If you feel there may be a manufacturing issue, of any kind, please feel free to contact me at any time with your proof of purchase, a brief description of the fault and photos if possible. The jewellery can then be returned for closer inspection.
In the unlikely event there is a manufacturing defect, I will carry out repairs or replace your piece for you free of charge.
If the problem is due to accidental damage or general wear & tear, I will always contact you to discuss the best options for repair and the costs involved. There may be a charge for the repair but I will notify you of the estimate before proceeding with any work.